Delivery


STANDARD DELIVERY - FREE SHIPPING FOR OVER €70

  • Rum & Coco products are Made To Order, crafted especially for you. Will take 9-21 working days to craft the perfect details.
  • Orders ready to be shipped will be delivered within 3-4 business days
  • Signature required on delivery

To get your shipping status, please CLICK HERE and enter the tracking number provided on your shipping confirmation.

** Approximate Delivery Times are estimates from the time the order leaves our warehouse and do not include additional delays that may be caused by Customs or other government agencies.

EXPRESS DELIVERY

Please note orders are shipped using DHL International (Air)
To get your shipping status, please CLICK HERE and enter the tracking number provided on your shipping confirmation.


* All International customers are required to pay any applicable duties, custom fees or taxes that their country requires upon entry of their goods. Please contact your local Customs office for more details, information and estimated fees before ordering. Please note that these charges are not charged by us, and therefore cannot be refunded by us. If parcels are refused, original and return shipping charges will be retained from the charges originally billed to you. Any balance remaining (if any) will be refunded.

 

UNDELIVERABLE PACKAGES & INCORRECT ADDRESSES

  • Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund.
  • We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website.

WHY WAS MY PACKAGE UNDELIVERABLE?

Our carriers may deem a package undeliverable for one of the following reasons:

    • Incorrect Address.
      If the address is incorrect or outdated, the carrier or the unintended recipient typically returns the package to us. This is not always the case so please double-check your address carefully when placing a new order. To remove an outdated or incorrect address from your account, click the "Address book" link in My Account.
    • Other Address Problems.
      In rare cases, the address label becomes illegible during the shipping and handling process, or the carrier makes a mistake and leaves the package at a different address than that printed on the label.
    • Failed Delivery Attempts.
      Most of our carriers make three attempts to deliver a package.
    • Refused by Recipient.
      If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to let the recipient know that a surprise is on the way.

DELIVERY TERMS & CONDITIONS

  • Post office boxes: Please note that we cannot deliver to a post office box address. 
  • Receiving your order: Please note that orders require a signature on delivery. If you are not available to sign for your order, the postal carrier will leave a note with instructions for pick up from a designated post office. Delivery is subject to the terms of the relevant postal service. 
  • While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
  • Out of stock items: If any items in your order are out of stock at the time your order is packed, we will notify you via email and refund you for those items.

FREE SHIPPING TERMS & CONDITIONS

  • No promo code needed! Free shipping is automatically applied at checkout when your order is over the specified threshold. 
  • The threshold for free shipping is calculated after any promotions and discounts are applied.